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Return and Exchange Policy

Louisville Slugger Museum & Factory takes great pride in the products and service we offer through our online Gift Shop, www.sluggergifts.com. Therefore, if for any reason you are not satisfied with the purchase you have made, simply return the product(s) as instructed below and we will be happy to either refund your money, or allow for an exchange.


HOW TO RETURN AND/OR EXCHANGE OUR PRODUCTS

Please contact our Customer Service Department to initiate all returns and product exchanges. SluggerGifts.com accepts all products purchased online, except personalized bats, to be returned within 30 days of purchase, with a receipt and in new condition with original store tags, etc. When returning a product, please include the receipt and be sure to indicate if you would like to exchange the product or receive a refund. After 30 days, SluggerGifts.com will offer an online store credit for the amount stated on the product receipt. This credit is only good online at www.sluggergifts.com.


EXCEPTIONS

Due to the nature of the product, personalized bats cannot be returned or exchanged. Therefore, please be certain that the personalized item you purchase is exactly as you would like it.


DAMAGED PRODUCTS

Any products that arrive damaged will be exchanged or refunded immediately. If you receive a product from SluggerGifts.com that is damaged, please call our toll free customer service line at 1-866-785-BATS (866-785-2287) and one of our representatives will take care of you.


WHERE TO RETURN AND EXCHANGE PRODUCTS

If you are returning, or exchanging any products from SluggerGifts.com, please call us at 1-866-785-BATS (866-785-2287). Our website is not setup to allow for the exchange or return of any products online. In addition, our physical Gift Shop address, located inside Louisville Slugger Museum & Factory, does not accept any products purchased from SluggerGifts.com. Any products purchased online that need to be returned or exchanged must be mailed to the following address:


Louisville Slugger Gifts
800 West Main Street
Louisville, KY 40202


PROCESS

Please allow up to 5 business days of the product being returned for any exchanges or credits to be issued against the return. SluggerGifts.com requires all credit issues to be against the original credit card with which the product(s) were purchased.


ADDITIONAL QUESTIONS

If you have any additional questions, or need more assistance with returning or exchanging one of our product(s), please call our toll free customer service line at 1-866-785-BATS (866-785-2287) and one of our customer service representatives will help you.